Celtisq.com

REFUND AND CANCELLATION POLICY

This Refund and Cancellation Policy applies to digital products, software tools, subscriptions, and related services offered by Celtisq INC (“Celtisq,” “we,” “our,” or “us”).

1. Nature of Digital Products and Services

1.1. Digital Products

All software utilities, digital tools, account access, subscription plans, usage credits, and related services offered by Celtisq are intangible digital products or services delivered electronically through the internet.

We do not ship physical products, hardware, printed materials, or other tangible goods. Therefore, physical returns are not applicable.

1.2. Electronic Delivery

Unless otherwise stated at the time of purchase, access to a digital product or service is normally provided immediately or shortly after payment has been successfully authorized and confirmed.

Delivery is considered complete when the applicable digital product, account access, subscription, feature, or usage credit is made available to the customer.

2. No General Cooling-Off Period for Online Digital Purchases

Purchases made entirely online are generally not covered by the Federal Trade Commission’s three-business-day Cooling-Off Rule.

Except where otherwise required by applicable law or expressly stated at the time of purchase, Celtisq does not provide a general cooling-off period for digital products or services that have been delivered, activated, accessed, downloaded, or used.

Nothing in this Policy limits any non-waivable consumer rights available under applicable federal or state law.

3. General Refund Policy

3.1. Final Sales

Except as expressly provided in this Policy or required by applicable law, payments for digital products, subscription periods, usage credits, account upgrades, and other Services are final and non-refundable after the applicable product or service has been delivered or activated.

We do not provide refunds or credits for:

  • (a) partially used subscription periods;

  • (b) unused subscription time;

  • (c) unused or expired digital credits;

  • (d) features or tools that the customer did not use;

  • (e) failure to cancel a subscription before its renewal date;

  • (f) a change of mind after purchase;

  • (g) dissatisfaction based solely on subjective expectations;

  • (h) failure to use the Services effectively; or

  • (i) purchasing the wrong plan or product when the applicable product information and price were clearly presented before checkout.

3.2. Mandatory Legal Rights

If applicable law requires a refund, cancellation right, replacement, service credit, or other remedy, we will provide the legally required remedy notwithstanding any conflicting provision of this Policy.

4. Refund Eligibility

We may approve a full or partial refund under the following circumstances:

4.1. Duplicate Charges

You were charged more than once for the same product, subscription, or billing period because of a confirmed payment-processing or technical error.

If a duplicate charge is verified, we will refund the duplicate amount to the original payment method.

4.2. Incorrect Charge

You were charged an amount that is materially different from the price displayed and accepted at checkout, excluding taxes, currency-conversion charges, or fees imposed by your bank or payment provider.

4.3. Failure to Provide Purchased Access

You completed payment but did not receive the purchased digital product, subscription, credits, or account access, and we are unable to provide the purchased access within a reasonable period after receiving notice of the problem.

4.4. Material Service Failure

A verified technical failure originating from systems under our reasonable control completely prevents you from accessing or using the material functions of the purchased Service for seven consecutive business days, and we are unable to restore access or provide a reasonable workaround.

Depending on the circumstances, the available remedy may consist of restored access, an extension of the subscription period, service credits, a partial refund, or a full refund.

4.5. Unauthorized Transactions

If you believe a transaction was made without your authorization, contact us and your payment provider promptly.

We may request information reasonably necessary to investigate the transaction, protect the account, and prevent additional unauthorized activity.

5. Circumstances That Generally Do Not Qualify for a Refund

Unless otherwise required by law, refunds will generally not be provided for:

  • (a) internet connectivity problems or network restrictions outside our control;

  • (b) unsupported browsers, browser extensions, outdated hardware, or outdated software;

  • (c) incompatibility with third-party applications, systems, or services that we did not expressly represent as compatible;

  • (d) a customer’s failure to review the product description, technical requirements, pricing, or subscription terms before purchasing;

  • (e) temporary maintenance, minor defects, performance delays, or interruptions that do not materially prevent use of the Service;

  • (f) account restrictions or termination resulting from a violation of our Terms of Service, Acceptable Use Policy, applicable law, or security requirements;

  • (g) loss of access caused by inaccurate account information, lost login credentials, or failure to maintain a valid payment method;

  • (h) unused subscription time after cancellation; or

  • (i) taxes, foreign exchange charges, bank fees, or payment-provider fees not collected by Celtisq.

6. Subscriptions and Automatic Renewal

6.1. Renewal Terms

If you purchase an automatically renewing subscription, the subscription will renew at the frequency and price disclosed during checkout unless you cancel it before the applicable renewal date.

By purchasing an automatically renewing subscription, you authorize us or our payment provider to charge the applicable subscription fees and taxes to your selected payment method at the beginning of each renewal period.

6.2. Renewal Disclosures

Before you purchase an automatically renewing subscription, we will clearly disclose the material renewal terms, including:

  • (a) that the subscription renews automatically;

  • (b) the amount and frequency of recurring charges;

  • (c) the length of the renewal period;

  • (d) any minimum purchase obligation;

  • (e) how to cancel the subscription; and

  • (f) any material changes that apply after a promotional or trial period.

6.3. Cancellation

You may cancel an automatically renewing subscription using the cancellation method made available through your account or by contacting us at [email protected].

Where required by applicable law, customers who entered into a subscription online will be provided with an online cancellation method.

Cancellation stops future renewals but does not ordinarily generate a refund for charges already paid. Unless otherwise stated or required by law, you may continue using the subscription until the end of the current paid billing period.

6.4. Timing of Cancellation

A cancellation request must be submitted before the applicable renewal charge is processed.

The time shown in our billing or payment system will determine whether cancellation was completed before renewal. We recommend canceling at least 24 hours before the renewal date to allow sufficient processing time.

6.5. Price Changes

We may change subscription prices by providing any advance notice required by applicable law. A price change will apply to a future renewal and will not retroactively change charges already paid.

If you do not agree with a price change, you must cancel the subscription before the first renewal at the revised price.

6.6. Trials and Promotional Offers

If a free or discounted trial automatically converts into a paid subscription, the price, conversion date, renewal terms, and cancellation method will be disclosed before enrollment.

Where required by applicable law, we will provide an advance reminder or obtain any additional consent required before charging you.

7. How to Request a Refund

To request a refund review, email [email protected] with the subject line “Refund Request.”

Your request should include:

  • (a) your full name;

  • (b) the email address associated with your account;

  • (c) the relevant order or transaction number;

  • (d) the date and amount of the charge;

  • (e) the product or subscription purchased;

  • (f) a clear explanation of the reason for the request; and

  • (g) any screenshots, receipts, or other supporting information.

Refund requests should be submitted promptly after you discover the issue. Delayed requests may make it more difficult to verify the transaction or reported problem.

We may request additional information reasonably necessary to verify your identity, locate the transaction, prevent fraud, or evaluate the request.

8. Refund Decisions and Processing

We will review eligible refund requests individually and communicate our decision using the email address associated with the request or account.

If a refund is approved, it will normally be issued to the original payment method. We may use an alternative method when refunding to the original payment method is not reasonably possible or where otherwise agreed.

The time required for an approved refund to appear in your account depends on your bank, card issuer, and payment provider. We do not control external payment-processing times.

Refunding a payment may result in the removal of the corresponding subscription, digital credits, account upgrade, product access, or other benefits.

9. Sanctions and Export-Control Compliance

Celtisq complies with applicable United States economic sanctions and export-control laws, including requirements administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control and the U.S. Department of Commerce’s Bureau of Industry and Security.

We may restrict, suspend, or terminate a transaction, account, subscription, or access to the Services when we reasonably believe continued access or processing may violate applicable sanctions, export controls, or trade restrictions.

Refunds in these circumstances will be handled in accordance with applicable law, regulatory restrictions, payment-provider requirements, and the terms governing the transaction. We will not issue a refund when doing so would itself be unlawful or prohibited.

10. Chargebacks and Payment Disputes

If you believe a charge is incorrect, we encourage you to contact us at [email protected] before initiating a chargeback or payment dispute. This may allow us to investigate and resolve the matter more quickly.

Nothing in this Policy limits your lawful rights to dispute a billing error or unauthorized transaction with your bank, card issuer, or payment provider.

Knowingly submitting false information in connection with a payment dispute, or seeking to retain access to refunded or reversed Services without payment, may result in account restriction or termination and other remedies permitted by law.

If a payment is reversed or charged back, we may suspend or remove the products, credits, subscriptions, or access associated with that payment while the dispute is pending or after the reversal is completed.

11. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time.

When we make changes, we will post the revised Policy and update the “Last Updated” date. Changes will apply prospectively unless applicable law permits or requires otherwise.

Material changes affecting an existing automatically renewing subscription will be communicated in the manner and within the period required by applicable law.

12. Contact Information

For billing questions, cancellation assistance, or refund requests, contact:

  • Celtisq INC

  • Email: [email protected]

  • Mailing Address: 9554 Twenty Mile Rd, Unit 210 Parker, CO 80134 United States

  • Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM Mountain Time (MST)